SwiftBots

Last Updated March 14, 2025.

Overview

Our refund policy is time sensitive and requires clear communication of why a refund is being asked for, with justification being one of the following:

• Chatbot not delivered
• Services not fulfilled
• Breakage rendering chatbot unusable BEFORE the end of the support period

If your chatbot breaks after the support period is passed due to an update in software from one or more integrated programs, this is not a reason for refund.

Should you make changes to a workflow and it breaks, this is not a reason for a refund.

In the possible scenario that a feature you use is deprecated (removed) by a software provide (i.e. Zapier, Chatbot.com, Tidio), this is not a reason for a refund. Please contact us and we can see if there are other options to replace the defunct feature.

If you are approved for a refund due to non-delivery of service, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at support@swiftbots.io for questions related to refunds and returns.